{"id":590,"date":"2026-09-28T07:23:42","date_gmt":"2026-09-28T07:23:42","guid":{"rendered":"https:\/\/marta.novae.website\/preguntas-frecuentes\/"},"modified":"2026-09-29T08:36:26","modified_gmt":"2026-09-29T08:36:26","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/www.le-martagon.com\/es\/preguntas-frecuentes\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"[vc_row type=\u00bbfull_width_background\u00bb full_screen_row_position=\u00bbmiddle\u00bb column_margin=\u00bbdefault\u00bb column_direction=\u00bbdefault\u00bb column_direction_tablet=\u00bbdefault\u00bb column_direction_phone=\u00bbdefault\u00bb bg_image=\u00bb20&#8243; bg_image_type=\u00bbdefault\u00bb bg_position=\u00bbcenter center\u00bb background_image_loading=\u00bbdefault\u00bb bg_repeat=\u00bbno-repeat\u00bb video_bg=\u00bbuse_video\u00bb video_mp4=\u00bb\/wp-content\/uploads\/2026\/07\/Martagon_VidEdit2.mp4&#8243; background_video_loading=\u00bblazy-load\u00bb scene_position=\u00bbcenter\u00bb text_color=\u00bblight\u00bb text_align=\u00bbleft\u00bb row_border_radius=\u00bbnone\u00bb row_border_radius_applies=\u00bbbg\u00bb row_position_desktop=\u00bbdefault\u00bb row_position_tablet=\u00bbinherit\u00bb row_position_phone=\u00bbinherit\u00bb overflow=\u00bbvisible\u00bb id=\u00bbhero\u00bb advanced_gradient=\u00bbradial-gradient(circle at center, rgba(0,0,0,0) 0%, rgba(0, 0, 0, 0.745) 100%)\u00bb shape_divider_position=\u00bbbottom\u00bb bg_image_animation=\u00bbnone\u00bb gradient_type=\u00bbadvanced\u00bb shape_type=\u00bb\u00bb advanced_gradient_display_type=\u00bbradial\u00bb][vc_column column_padding=\u00bbno-extra-padding\u00bb column_padding_tablet=\u00bbinherit\u00bb column_padding_phone=\u00bbinherit\u00bb column_padding_position=\u00bball\u00bb flex_gap_desktop=\u00bb10px\u00bb column_element_direction_desktop=\u00bbdefault\u00bb column_element_spacing=\u00bbdefault\u00bb desktop_text_alignment=\u00bbdefault\u00bb tablet_text_alignment=\u00bbdefault\u00bb phone_text_alignment=\u00bbdefault\u00bb background_color_opacity=\u00bb1&#8243; 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No aceptamos cheques ni divisas distintas del euro.[\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbdefault\u00bb heading_tag_functionality=\u00bbdefault\u00bb title=\u00bb\u00bfDebo abonar un anticipo para confirmar mi reserva?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]No, no solicitamos ning\u00fan anticipo.[\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbdefault\u00bb heading_tag_functionality=\u00bbdefault\u00bb title=\u00bb\u00bfCu\u00e1les son las condiciones de cancelaci\u00f3n?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]Puede cancelar sin gastos hasta 48 horas antes de su llegada. Pasado ese plazo, se retiene el 50 % de la reserva, y el 100 % en caso de no presentarse.[\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbdefault\u00bb heading_tag_functionality=\u00bbdefault\u00bb title=\u00bb\u00bfPuedo modificar o aplazar mi estancia?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]S\u00ed, seg\u00fan disponibilidad. Le aconsejamos que se ponga en contacto con nosotros si fuera necesario.[\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbdefault\u00bb heading_tag_functionality=\u00bbdefault\u00bb title=\u00bb\u00bfQu\u00e9 ocurre en caso de llegada tard\u00eda o de no presentarse?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]En caso de llegada tard\u00eda, le recibiremos en la medida de lo posible; de lo contrario, le informaremos de nuestro procedimiento. Es obligatorio avisarnos de cualquier llegada tard\u00eda. La no presentaci\u00f3n supone el cobro del 100 % de la reserva.[\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbdefault\u00bb heading_tag_functionality=\u00bbdefault\u00bb title=\u00bb\u00bfOfrecen tarjetas regalo?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]\u00a1Por supuesto! Basta con ponerse en contacto con nosotros: elaboramos tarjetas regalo 100 % personalizadas.[\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbdefault\u00bb heading_tag_functionality=\u00bbdefault\u00bb title=\u00bb\u00bfSon las mismas tarifas reservando directamente que en las plataformas?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]\u00a1Reservando a trav\u00e9s de nuestra web o poni\u00e9ndose en contacto con nosotros, obtendr\u00e1 el mejor precio! En otras plataformas, los precios pueden ser m\u00e1s elevados.[\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbdefault\u00bb heading_tag_functionality=\u00bbdefault\u00bb title=\u00bb\u00bfA partir de qu\u00e9 hora puedo llegar?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]El check-in es a partir de las 16:30 h. No estamos disponibles antes de esa hora.[\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbdefault\u00bb heading_tag_functionality=\u00bbdefault\u00bb title=\u00bb\u00bfPuedo dejar mi equipaje antes de la hora de llegada?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]En la medida de lo posible, aceptamos guardar su equipaje, siempre que nos avise con antelaci\u00f3n.[\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbdefault\u00bb heading_tag_functionality=\u00bbdefault\u00bb title=\u00bb\u00bfDisponen las caba\u00f1as de ba\u00f1o y aseo privados?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]S\u00ed, por supuesto: las caba\u00f1as disponen de ba\u00f1o y aseo privados.[\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbdefault\u00bb heading_tag_functionality=\u00bbdefault\u00bb title=\u00bb\u00bfDisponen las habitaciones de televisi\u00f3n?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]S\u00ed, todas nuestras habitaciones est\u00e1n equipadas con televisi\u00f3n.[\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbdefault\u00bb heading_tag_functionality=\u00bbdefault\u00bb title=\u00bb\u00bfSe puede a\u00f1adir una cama supletoria?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]Solo en las habitaciones COSY se admiten cunas de viaje. Si lo necesita, podemos alquilarle una directamente en el establecimiento.[\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbdefault\u00bb heading_tag_functionality=\u00bbdefault\u00bb title=\u00bb\u00bfSe puede comer o beber en las habitaciones?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]No, forma parte de nuestro reglamento: no se permite comer en los alojamientos, ya sean habitaciones o caba\u00f1as del bosque.[\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbdefault\u00bb heading_tag_functionality=\u00bbdefault\u00bb title=\u00bb\u00bfA qu\u00e9 hora se sirve el desayuno?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]El desayuno se sirve de 7:30 a 10:00 h. Tambi\u00e9n ofrecemos desayunos para llevar si desea salir m\u00e1s temprano.[\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbdefault\u00bb heading_tag_functionality=\u00bbdefault\u00bb title=\u00bb\u00bfSe puede desayunar sin alojarse en el hotel?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]\u00a1S\u00ed, con mucho gusto![\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbdefault\u00bb heading_tag_functionality=\u00bbdefault\u00bb title=\u00bb\u00bfOfrecen productos sin gluten o adaptados a alergias?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]Intentamos adaptarnos lo mejor posible: podemos ofrecer platos vegetarianos, etc. No dude en indic\u00e1rnoslo con antelaci\u00f3n para poder prepararnos.[\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbdefault\u00bb heading_tag_functionality=\u00bbdefault\u00bb title=\u00bb\u00bfEst\u00e1 el restaurante abierto a personas que no se alojan en el hotel?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]S\u00ed, preferiblemente con reserva, para organizar mejor el servicio y estar preparados para recibirle.[\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbdefault\u00bb heading_tag_functionality=\u00bbdefault\u00bb title=\u00bb\u00bfTienen men\u00fa infantil?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]S\u00ed, nuestro men\u00fa infantil de 15 \u20ac incluye un refresco de sirope, un plato principal y un postre.[\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbdefault\u00bb heading_tag_functionality=\u00bbdefault\u00bb title=\u00bb\u00bfOfrecen p\u00edcnics para llevar?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]\u00a1S\u00ed, por supuesto![\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbdefault\u00bb heading_tag_functionality=\u00bbdefault\u00bb title=\u00bb\u00bfDisponen de garaje o refugio para motos?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]S\u00ed, disponemos de un garaje para aparcar su moto.[\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbdefault\u00bb heading_tag_functionality=\u00bbdefault\u00bb title=\u00bb\u00bfSe puede cargar una bicicleta el\u00e9ctrica?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]S\u00ed, disponemos de un garaje seguro para bicicletas con un enchufe a su disposici\u00f3n.[\/vc_column_text][\/toggle][toggle color=\u00bbDefault\u00bb heading_tag=\u00bbdefault\u00bb heading_tag_functionality=\u00bbdefault\u00bb title=\u00bb\u00bfD\u00f3nde puedo consultar el reglamento interno y las condiciones generales de venta?\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]El reglamento interno y las condiciones generales de venta est\u00e1n disponibles en nuestra web.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][vc_column column_padding=\u00bbno-extra-padding\u00bb column_padding_tablet=\u00bbinherit\u00bb column_padding_phone=\u00bbinherit\u00bb column_padding_position=\u00bball\u00bb flex_gap_desktop=\u00bb10px\u00bb column_element_direction_desktop=\u00bbdefault\u00bb column_element_spacing=\u00bbdefault\u00bb desktop_text_alignment=\u00bbdefault\u00bb tablet_text_alignment=\u00bbdefault\u00bb phone_text_alignment=\u00bbdefault\u00bb background_color_opacity=\u00bb1&#8243; background_hover_color_opacity=\u00bb1&#8243; column_backdrop_filter=\u00bbnone\u00bb column_shadow=\u00bbnone\u00bb column_border_radius=\u00bbnone\u00bb column_link_target=\u00bb_self\u00bb column_position=\u00bbdefault\u00bb gradient_direction=\u00bbleft_to_right\u00bb overlay_strength=\u00bb0.3&#8243; width=\u00bb1\/3&#8243; tablet_width_inherit=\u00bbdefault\u00bb animation_type=\u00bbdefault\u00bb bg_image_animation=\u00bbnone\u00bb border_type=\u00bbsimple\u00bb column_border_width=\u00bbnone\u00bb column_border_style=\u00bbsolid\u00bb][vc_column_text css=\u00bb\u00bb text_direction=\u00bbdefault\u00bb]\n<h3>\u00a1Reserve su estancia directamente!<\/h3>\n<p>Enclavado a 1400 m de altitud, Le Martagon es su campamento base salvaje y alegre. Un hotel en plena naturaleza alpina, rodeado de lagos cristalinos, bosques de alerces y cumbres majestuosas.[\/vc_column_text][nectar_btn size=\u00bblarge\u00bb button_style=\u00bbregular\u00bb button_color_2=\u00bbAccent-Color\u00bb icon_family=\u00bbnone\u00bb el_class=\u00bbmain_btn book_btn\u00bb text=\u00bbReserve su nido\u00bb url=\u00bbhttps:\/\/marta.novae.website\/es\/reserva\/\u00bb][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=\u00bbfull_width_background\u00bb full_screen_row_position=\u00bbmiddle\u00bb column_margin=\u00bbdefault\u00bb column_direction=\u00bbdefault\u00bb column_direction_tablet=\u00bbdefault\u00bb column_direction_phone=\u00bbdefault\u00bb bg_image=\u00bb20&#8243; bg_image_type=\u00bbdefault\u00bb bg_position=\u00bbcenter center\u00bb background_image_loading=\u00bbdefault\u00bb bg_repeat=\u00bbno-repeat\u00bb video_bg=\u00bbuse_video\u00bb video_mp4=\u00bb\/wp-content\/uploads\/2026\/07\/Martagon_VidEdit2.mp4&#8243; 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