To ensure that everyone enjoys a pleasant, comfortable stay with respect for the premises, we kindly ask you to read these house rules and to observe them throughout your stay.

1. RESPECT FOR THE PREMISES AND EQUIPMENT

The rooms, communal areas, furniture, equipment and outdoor areas must be used with care and for their intended purpose.

All equipment provided must be treated with respect and put back in its place after use, including the equipment available in the garden and outdoor areas.

It is strictly forbidden to take away any item, equipment or consumable belonging to the establishment, including linen, decorative items, room equipment and toilet paper.

Any item that is missing, damaged or rendered unusable may give rise to financial compensation, the amount of which will be set by the management according to the loss incurred and/or the replacement cost.

2. BED LINEN AND TOWELS

The linen provided must be used for its normal purpose.

Any linen that is stained, damaged or rendered permanently unusable may be charged according to the following scale:

• Bath towel: €20
• Pillowcase: €20
• Sheet: €30
• Duvet cover: €50

 

For rooms no. 6 and no. 10 and for the three forest cabins, the use of extra bedding or linen not included in the booking will be charged as a supplement.

For stays of less than two nights, any additional change of towels requested will be charged at €10 per set of towels.

3. FOOD AND ALCOHOL IN THE ROOMS

To maintain hygiene and cleanliness in the rooms, and to prevent odours, stains, pests and disturbance to other guests, eating meals or drinking alcohol in the rooms is strictly forbidden.

4. NON-SMOKING ESTABLISHMENT

It is strictly forbidden to smoke in the rooms and in all indoor areas of the establishment.

This ban also applies to any practice likely to produce smoke or lingering odours, or to pose a risk to the equipment and safety devices.

In the event of non-compliance, any cleaning or repair costs, or any damage caused, may be charged.

5. PEACE AND QUIET, AND RESPECT FOR OTHER GUESTS

So that everyone can rest, we ask all guests to respect the peace and quiet of the establishment.

Silence must be strictly observed between 10:00 pm and 8:00 am.

During this time, conversations, televisions, music, movements and any other noise must be kept low enough not to disturb other guests.

Noisy, disrespectful or aggressive behaviour, or any behaviour likely to disturb the peace of other guests or staff, will not be accepted.

6. PETS

Pets welcomed at the establishment remain the full responsibility of their owners.

They:

• must never be left alone in the room;
• must be kept on a lead in the communal areas and outdoor areas of the property;
• must not cause any disturbance to other guests;
• must not get on the beds or furniture;
• must be walked with respect for the property and the other guests.

 

Owners must clean up after their pet in the garden and throughout the property.

Any damage or exceptional cleaning made necessary by the presence of a pet may be charged.

7. BREAKFAST

Breakfast is served as a buffet and must be eaten on the premises only.

Products and food from the buffet may not be taken away to make a meal, picnic or snack for later.

We kindly ask you to help yourself in reasonable quantities to limit food waste.

8. RESTAURANT

Booking times must be respected so that service can run smoothly.

If you are significantly late for the agreed time, the management reserves the right not to hold the reserved table, particularly when the delay disrupts the organisation of the service.

If you are running late, please let us know as soon as possible.

9. CHECK-OUT

Rooms must be vacated by 10:30 am at the latest on the day of departure.
Please respect this time so that our team can prepare the rooms for the next guests.

Any late departure not approved in advance by the management may result in an additional charge.

10. PAYMENT FOR YOUR STAY

Sums due to the establishment must be paid within the agreed time limits.

Any late payment or non-payment may give rise to the measures, compensation and debt collection procedures provided for in the General Terms and Conditions of Sale and by the applicable regulations.

11. GENERAL TERMS AND CONDITIONS OF SALE

Please note that our General Terms and Conditions of Sale are sent by email with the booking confirmation.

Confirming your booking implies acceptance of the conditions that apply to it, in particular regarding payment, cancellation and no-shows.

12. DAMAGE AND LIABILITY

Any damage caused deliberately or resulting from abnormal use of the rooms, furniture, equipment, communal areas or outdoor areas may be charged to the guest responsible.

If damage is discovered after departure, the establishment reserves the right to claim compensation on presentation of evidence establishing its nature and amount.

13. COMPLIANCE WITH THE HOUSE RULES

These house rules are intended to guarantee the safety, peace and comfort of all our guests, as well as respect for the staff, equipment and property.

Any behaviour that seriously undermines safety, the peace of the premises, the staff, other guests or the equipment may lead to intervention by the management and to measures appropriate to the situation.

Thank you for your understanding, your respect for the premises and your contribution to making everyone’s stay a pleasant one.

The Management